We had David come today for our annual plumbing checkup. We could not be happier with his visit. He was not only a wealth of knowledge but offered several options for a more efficiency. He answered all our questions and more. We were very pleased.
Our experience was very good. Carlos did an excellent job identifying the source of our leak. He had to cut through the kitchen ceiling to access it, and then return to replace the hose in the deck mounted hand held shower after the replacement hose was delivered.The return call was scheduled quickly after we got the replacement part.
Work was completed in reasonable time. The were professional and called to confirm today was still good for our schedule. Rainy day. Was careful not to drag mud in the house. Install went well stayed to ensure no leaks. Explained the warranty.Overall professional.
‘Thought I did this yesterday, when I got the opportunity, right after the technician left — but — OK again —-Christian Langley did the job and was excellent. He was knowledgeable, professional, and friendly (even to my cat who is also friendly, curious as cats are, and likes to be where the action is!). Thank you Vern’s for Sending Christian … and thank you for your timely scheduling after my call for HELP!My 2nd experience with Vern's was with a technician, Ryan Johnson. Ryan is also a personable young man who was easy to talk to. I was not sure what I needed (repair or replace), but I knew my kitchen faucet was all "gunked up" due to a recent event with my well and septic system. Rayn confirmed my suspicions and ultimately let me know that the "gunk" was so complete in my kitchen faucet fixture that it needed replacing. What I was not prepared for was not only the price (thank you for tariffs and the price of gasoline), but also the fact that Vern's does not carry these parts on it's service trucks as a standard. I would think that faucet replacement in the plumbing business would be pretty usual. I was quoted a price for the replacement job 1) If i purchased whatever fixture I chose and the installation (without a warranty on the parts) could be done, but not today. Meanwhile I would be without water in the kitchen - not good. 2) Or, Verns could purchase the fixture, warranty it for a year, replace it today, but it would cost 3/8th more ($800 range vs $500 range) than the first option. For convenience (not being without water, fixed today) I chose the latter. Ryan did the job, very efficiently, and, as I said, was friendly while doing a professional job. No squabble with Ryan. I just wish Vern's carried usual parts on their service trucks. Else, another really good job from Verns.
We tried to unclog our bathroom sink for days. We did get some hair out of the drain but it made no difference. Mr. Perez (Carlos) was on time, wore shoe covers, worked fast, left the sink clean. I’ve used them several times before. They’re a bit expensive maybe but they are clean, dependable, punctual, keep you updated about their arrival, and when they fix it it stays fixed. And their office staff is very responsive and pleasant to deal with. Highly recommend.